Terms & Conditions

Thank you for visiting the online store offering of Doubleu brand, being sold through an extensive network operating throughout India and abroad and enjoying a high level of reputation for the quality of its products, services and customer satisfaction and manufactured by Doubleu India Pvt. Ltd. at doubleu.in (“Website”). Your visit to this Website is subject to these Terms and Conditions and our Privacy Policy available here on this website.

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the doubleu.in website (the "Service") operated by Doubleu India Pvt. Ltd. ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

USE OF SITE

Doubleu grants you a limited license to access and make personal use of the site and the service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the site and the framing of any content available through the site; uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Doubleu's sole discretion) an unreasonable or disproportionately large load on infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use by you shall terminate the permission or license granted to you by the Doubleu website.

Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring your doubleu.in account to another party. If you do not qualify, you may not use the doubleu.in service or the site.

In consideration of your use of the site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Doubleu has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Doubleu has the right to suspend or terminate your account and refuse any and all current or future use of the site (or any portion thereof). If you use the site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Doubleu immediately of any unauthorized use of your account or any other breach of security. Doubleu reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.

PURCHASES

If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including your name, contact number, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

PAYMENT

If you decide to purchase a bag or other product available on the Service, you agree to promptly pay the associated fee.

We accept Visa and MasterCard credit cards. You can also choose to pay via other online payment methods available at checkout. Please note, payment is only debited from your card or account at the time your order is confirmed.

RETURN, REFUND AND CANCELLATION POLICIES

RETURN POLICY:

We have a 7-day return policy, which means you have 7 days after the date of delivery to request a return, for any reason — not only in case of damage or defect.
To be eligible for a return, the item must be unworn or unused, in the same condition you received it, with original tags attached and in its original packaging.
Sale items and accessories are not eligible for return.
To start a return, please contact us at info@doubleubag.com or call +91 9116152199. Items sent back to us without first requesting a return will not be accepted.
All costs of return shipping need to be borne by the purchaser, unless the item received is defective, damaged, or incorrect.
Notwithstanding the above, the following shall not be eligible for return: any product returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.

DAMAGED, DEFECTIVE OR WRONGLY DELIVERED ITEMS:

If the product delivered is wrong (a different item than what was ordered) or has a genuine quality or manufacturing defect, please get in touch with our customer care within 48 hours of delivery at info@doubleubag.com or +91 9116152199.
Our customer care team will look into the issue and revert back within 48 working hours.
Once the defect or error is established, we will extend a full refund or re-fulfil your order, at our discretion, against the return of the product.

EXCHANGE POLICY:

We offer a direct exchange. Simply contact us at info@doubleubag.com or +91 9116152199 to request an exchange for your item. Once approved, we will exchange the item for you. Exchanges are subject to the same 7-day window and condition requirements as returns above.

RETURNING A GIFT:

We understand if a gift does not work for you. Please email us at info@doubleubag.com for assistance in returning the item.
All the above conditions regarding return of goods apply to the return of gifts as well.
We are unable to offer store credit for a returned gift item; however, we can process a gift exchange for you for another item.

CANCELLATION POLICY:

If you need to cancel an order, please do so within 24 hours of placing the order by calling us at +91 9116152199. It is not possible to cancel part of your order — we recommend cancelling the entire order and re-purchasing the required quantity to simplify the transaction.
All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.
If you cancel your order before your product has shipped, we will refund the entire amount. There are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, and doubleu.in reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Although our online stock inventory is programmed to update automatically, doubleu.in reserves the right, at any time after receipt of your order, to inform you via telephone, email, or mobile text about a shortfall in the quantity you ordered of any item. In such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
If an order is to be cancelled after shipment, the individual return policy above applies.

REFUND POLICY:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, you may choose to receive your refund as store credit or back to your original payment method. Refunds will be issued within 14 working days from the date of receipt of the returned goods (if the order was already shipped), or within 14 working days from the date of cancellation (if the order had not yet shipped).
Please remember it can take some additional time for your bank or payment provider to process and post the refund.
If more than 14 working days have passed since your refund was approved, please contact us at info@doubleubag.com.
No refund will be given if the customer has provided a wrong or incomplete shipping address, there have been repeated failed delivery attempts by our shipping partner, and/or the package is refused by the recipient.